I knew a waiting list was questionable with such high demand for such a small outfit (I'm not criticizing SMG) so I bought my Type 1 (8mm) from an online listing and not much over the original selling price. I don't think it's ever been fired unless a test fire at SMG. It's a gem to behold, whether I ever shoot it or not matters not.They can barely deliver builds, can't imagine customer service is particularly responsive.
When I started searching online that seemed to be what I found as well. It was odd that I couldn't get an answer or response via phone or email. I thought maybe the separate entities were due to outdated information which was why I couldn't reach anyone.Based on a Linked In profile… Bryan Smith is Rick’s son and he owns and manages the online commerce site. The guns are made by Rick’s company which is separate from the commerce site… the two addresses are adjacent if you do a map search. Hope this helps your inquiries.